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The in home design service is delivered by our support partner Quicknowledge via their vast network of IT consultants throughout Australia and New Zealand.
The service works best with the following already setup.
- Have a floorplan of the house in a picture format (jpeg or giff) ready to import into MyVirtualHome.
- MyVirtualHome installed and running
- A PC that meets the recommended system requirements.
If you do not have these 3 activities done the consultant may have to spend time setting your PC up before they can design your home. Service includes one hour onsite and extra time is chargeable.
This service is for non commercial use users of MyVirtualHome. Commercial users should contact your local franchisee or head office for details on how to have your houses modelled.
PLEASE READ:
Terms and Conditions
Quicknowledge PTY LTD
ABN: 40 053 635 715
1. Quick Knowledge (QK) is a national service company providing technical support and training on computer, audio visual and communication products through suitably aligned retail outlets (Reseller).
Customer Responsibilities
2. When you purchase a QK service from a Reseller you must register the service within 30 days of purchase otherwise the service lapses at QK’s discretion. You must also retain the receipt for the life time of any service you purchase and quote the receipt number and product code on registration, and when required present it as evidence of your purchase. For your convenience it is recommended you ‘tick’ the service(s) you have purchased and attach the Reseller receipt to the inside cover of this booklet.
3. You must give QK 24 hours notice if you wish to reschedule an appointment otherwise QK may at its discretion charge a cancellation fee at the current listed rate
4. QK is not responsible for lost data under any circumstances and recommend that you back up all vital data on a regular basis and in particular prior to any QK service whether it be by phone, Internet or on-site.
5. You must type all passwords related to security matters if and when applicable.
6. You are responsible for removing any packaging materials or redundant equipment and parts
7. For onsite services you need to have where applicable (a) the equipment connected to power with the immediate vicinity (b) the Internet and/or home network activated (c) legally licensed software and (d) the requisite hardware devices, components, software, cables and cabling.
8. For onsite services an adult of 18 years must be available for the entire service and at the agreed time, otherwise QK will leave the site in which case you will be required to pay compensation at the current listed rate in order for QK to complete the service.
9. You are responsible for meeting all manufacturer warranty conditions on your products and QK accepts no responsibility or liability for the consequences of any breach that may occur during the delivery of a QK service.
QK Service
10. QK reserve the right to withdraw any service from sale at any time.
11. QK reserve the right to cancel any active service at any time in which case QK will pay you a full refund based on the original service receipt referred to in 2 above.
12. QK service details and prices in this booklet were correct at the time of printing but are subject to change without notice.
13. QK may at your request provide you with additional services including data transfer or back-up services and in these circumstances QK will forward a receipt by email.
14. QK service is available throughout Australia and New Zealand but a travelling surcharge at the listed rate may apply outside of all metropolitan areas and 30 km from regional centres serviced by QK.
15. QK service is available 7 days a week excluding public holidays, and QK will use its best endeavours to deliver timely service not with standing unpredictable volume spikes, unscheduled transport or sickness problems, and other factors beyond our control, including but not limited to power failure, technical breakdowns, and acts of God.
General
16. QK does not support illegal software products or practices and will not provide any service related to or depending on them.
17. QK does not acknowledge that product manufacturers specified environmental or minimum system requirements are correct and reserves the right to either modify them as a condition of providing a service or to cancel the service as per clause 11 of these terms & conditions.
18. QK may utilise other companies products (3rd party) for the delivery of a service such as virus protection or back-up software, and in these circumstances the terms and conditions of these 3rd party products as set out on their web site also apply.
19. If QK consider a technical matter might be covered under the manufacturer’s warranty and accordingly refer you to the manufacturer, QK are not responsible for any ensuing costs or delays even if ultimately the problem was not covered by the manufacturer’s warranty.
20. QK support will be provided to the best of its ability but QK makes no guarantees as to the service quality nor does it accept responsibility and liability for ongoing support matters other than those provided for in these terms and conditions.
21. QK makes no guarantees nor accepts any responsibility and liability for any consequential direct or indirect loss or damage resulting from its utilisation of 3rd party products, technical and operational matters or from delays of any nature or cause whatsoever.
22. Subject to the customers statutory rights under the Australia or New Zealand Trade Practices Act or other similar state and territory laws, all entitlements and the liability of QK and/or their reseller is expressly limited to the cost of the service being provided.
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